How much does ccsio.ai cost?
In the EU: Starter €490/month including 10 users, Business €1,975/month including 25 users, Advanced €5,950/month including 50 users. In the USA and LATAM: Starter $560/month including 10 users, Business $2,270/month including 25 users, Advanced $6,835/month including 50 users. Enterprise is available on request: Contact us.
How much does an additional user cost?
In the EU: Starter €49/user/month, Business €79/user/month, Advanced €119/user/month. In the USA and LATAM: Starter $56/user/month, Business $90.80/user/month, Advanced $136.70/user/month. Enterprise: Contact us.
Is onboarding and setup included?
Yes. Starter includes 1 hour, Business 2 hours, Advanced 16 hours and Enterprise 32 hours of Onboarding & Setup. These are included hours for the initial onboarding and setup of your deployment — they are not recurring monthly support hours.
Are AI tokens included?
Qwen 3.8, Gemma 4 and Whisper are included in every plan (Unlimited*). GLM 5.3 and DeepSeek 4.1 are included as monthly organizational allowances on Business (15B and 25B tokens / month) and Advanced (35B and 50B tokens / month), and Unlimited* on Enterprise. On Starter, premium models are available at €/$1.40 per 1 million tokens.
Are token allowances per user or per organization?
Per organization. Token capacity belongs to the organization: every member draws on the same monthly pool, and administrators control which teams and user groups can access each model.
Can different teams access different AI models?
Yes. Governance controls model access per team, role and user group, so different teams can be limited to different models and different capabilities.
Can I control which teams consume GLM 5.3 and DeepSeek 4.1 tokens?
Yes. Token and capacity permissions are part of ccsio.ai governance: you decide which teams and user groups can access models and who can consume premium model capacity from the organizational pool.
Can I buy additional AI tokens?
Yes. Additional premium-model capacity (GLM 5.3 and DeepSeek 4.1) is available at €/$1.40 per 1 million tokens and belongs to the organization.
What happens when my monthly token allowance is reached?
Requests to the affected premium model stop, and Qwen 3.8 or Gemma 4 remains available as the included alternative, so your users keep working. Organization administrators are notified, and you can purchase additional premium tokens at €/$1.40 per 1 million tokens. There is no automatic overage billing.
What does Unlimited AI usage mean?
Unlimited* usage is subject to the ccsio.ai Fair Use Policy, which prevents abusive or runaway consumption. Normal production usage under the policy stays unlimited at the listed rate.
What is ccsio.ai Brain?
Brain is enterprise knowledge: it connects your governed knowledge base to AI through governed retrieval, indexing and contextual intelligence, so models answer from your approved data.
What is the difference between Brain and Memory?
Brain is what your organization knows — governed retrieval from your knowledge. Memory is persistent context for authorized users, agents and sessions — what stays between interactions. They are separate capabilities with separate capacities, and they can be governed independently.
Does ccsio.ai support SSO and OIDC?
Yes. SSO / OIDC is included with every plan.
Does ccsio.ai provide an OpenAI-compatible API?
Yes. The OpenAI-Compatible API is included with every plan, so existing OpenAI-based integrations work against ccsio.ai.
Where is my data stored and processed?
Where you operate. ccsio.ai is region-pinned to the EU, USA and LATAM: your prompts, responses, knowledge and context are stored and processed in the region of your deployment.
Is my data used to train shared AI models?
No. Customer prompts, responses and enterprise knowledge are not used to train shared AI models. This is part of Private by Design and is described in our privacy and usage policy.
Can ccsio.ai integrate with our SIEM?
Yes. SIEM Integration is included on Advanced and Enterprise: audit events flow to your SIEM for centralized security monitoring.
Does ccsio.ai offer dedicated AI infrastructure?
Yes. Advanced can run on dedicated AI infrastructure managed and operated by ccsio.ai, billed separately from the subscription. Enterprise adds BYOI and datacenter deployment.
Can ccsio.ai run on our existing GPU infrastructure?
Yes, on Enterprise. With BYOI you provide the underlying infrastructure — your datacenter and a supported GPU environment — and ccsio.ai operates, maintains and supports the platform on it.
Can ccsio.ai run in our datacenter?
Yes. Enterprise runs in your datacenter: your AI platform, in your datacenter.
Can ccsio.ai build and run our own AI models?
Yes, on Enterprise. ccsio.ai builds custom models from open models or from scratch, with evaluation and managed deployment — operating within the same governed ccsio.ai environment: governance, access controls, guardrails, audit and observability.
How often are new AI models added?
Every quarter. ccsio.ai continuously evaluates new models and introduces new models and capabilities each quarter, adoptable through the same governed platform without rebuilding your AI integrations.